In a world of unlimited opportunities, competition is surging at an alarming rate. The business sector has become a battleground of survival of the fittest. To ensure that your brand survives, you need to ensure that you are available for your customers 24/7.
Though your human workforce is strongly competent to do this, what if there was a more efficient way, like an AI chatbot? It would be great, right? If you look at the market of chatbots, it is accelerating at a CAGR of 23.5% from 2023-30. The projected valuation is $27.6 billion by 2030.
Keeping these numbers and the availability of chatbots in the market like ChatGPT, Google Bard, Bing, Jasper, and many more, it is imperative for businesses to invest in them.
The Chatbot With Personality!
If you have talked to a chatbot, like a traditional chatbot, not ChatGPT, they always talk in loops. For example, if your probing exceeds a certain limit, the chatbot replies with the same answer. This is because they are hard-coded with answers to the questions.
These chatbots cannot make answers based on their own intelligence. This is where the AI chatbot comes into the picture. An AI chatbot curates answers based on the precise instructions provided by the user. For example, I asked a chatbot what an AI chatbot is. Here is the answer!
Now, the next question I probed was, Write a more easier version of this? Here is the answer!
If we look at the answers, the second one is far easier to read and understand. This aspect is not available in traditional chatbots, and these types of chatbots can be listed under chatbots with personality.
Here are some quick aspects of chatbots with personality!
- They are trained on a large set of data to make them offer more user-friendly and enjoyable conversations.
- A chatbot with a personality is like a chatty Facebook friend who cracks jokes and understands your mood and tone.
- Powered by AI and an unlimited data set, these chatbots can have more answers to your questions than hard-coded chatbots.
How AI Chatbots Improve User Experience?
Some businesses may not see chatbots as an effective way to interact with customers. It may seem scary to hand over communication to a machine, but it is actually not. As per statistics, 48% of users are comfortable conversing with a chatbot. On top of that, 71% will be happy to use a chatbot if it improves customer experience.
So here are some ways in which AI chatbots can boost customer experience.
AI chatbots leverage the power of Artificial Intelligence and Natural Language Processing (NLP) to understand what the customer wants. They can analyze user queries, buyer’s journeys, past purchases, items in their cart, etc., to understand their behavior, interests, and preferences.
Based on that, they can provide them with personalized recommendations and content. It helps in deeper customer engagement and satisfaction.
- Always-on Customer Service
With an AI chatbot, businesses can offer 24/7 support to their customers. No matter if the human workforce is available or not, customers can consult the brand regarding their issues at any time.
On top of this, AR chatbots can keep the conversations personal and aligned with user concerns. Therefore, the chances of a bad or no solution for the customers are negligible.
- Eliminates Wait Time
Therefore, with the use of AI chatbots, you can significantly reduce and even eliminate wait time for customers. AI chatbots are available around the clock, which allows them to handle customer queries almost instantly. Thereby boosting customer experience.
If we analyze the business landscape of today, every business is employing cutting-edge technologies like artificial intelligence, augmented reality, machine learning, IoT, and whatnot. These technologies are only for the purpose of faster and more efficient operations. For businesses dealing with customers on a large scale like eCommerce, it is necessary to employ technologies like AI chatbots.
To obtain the best personality chatbot backed by artificial intelligence, Octos Global should be your top pick. Dealing with successful software development for a significant time, Octos Global possesses the best tools and minds to cater the best solution to you.